Customer Testimonials

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Google Apr 4, 2024

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Google Apr 4, 2024

Very satisfied with the service and professionalism of the sales department.

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Google Apr 3, 2024

Your front desk guys are too busy .. a bit of connection since we customer bare mostly shocked for the upcoming expenses for repairs.I hope they will try to explain with ease and not let us feel burdening them as we inquire or ask .(not a feeling of you don’t want leave it) We love our GMC truck on its performance and praying to love GMC staff.

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Google Apr 3, 2024

Friendly - appreciate the pick up and drop off service!!

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Google Mar 13, 2024

Very kind and helpful with the car shopping, I think I got a good deal, thanks again

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Google Feb 26, 2024

One of the Best Dealerships I have ever worked with to purchase a Car. Micah Sinnwell Went out of his way to provide everything necessary for my completion of the sale on a Tuesday evening and helped me return my rental car. The Internet Sales staff responded to my inquiry quickly and passed my request to Micah a salesman. Everything was handled Professionally and with dedication. This is the Best family dealership I have ever done business with.

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Google Feb 26, 2024

Had been looking at trading in our 1500 Ram, came to town to pick up a rental car, decided to stop by because I had been looking at at a 2500 Ram online, came across it in Mason City. Husband loved it, ended up making it work and Tim was great to work with.

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Google Jan 22, 2024

I originally went here for service on a vehicle, and Josh was so amazing I decided to trade in. Brandon helped me find an amazing vehicle with loads of safety features! Best part? It was in my budget. He was so patient and even worked with another one of the Pritchard locations for me to test-drive vehicles. Luke handled the loan process and was as wonderful as sales and service. I can't imagine going anywhere else now.

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Google Jan 8, 2024

They do a great job like they always have just didn't like the price increase since the new ownership.

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Google Dec 18, 2023

All the guys were so nice and friendly and helpful! Definitely will be back to see them.

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Google Dec 11, 2023

Great service dept! Always friendly and takes time for the customers! Best business!

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Google Dec 6, 2023

They are very accommodating in the service center. They picked up my car for me because I work six days a week and don’t get time to bring it in then they bring it back when they are finished. Great service and they check everything out to make sure it is ready to go and if anything is wrong then give me a call. Thank you for servicing my car.

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Google Nov 28, 2023

Traveling through and needed urgent service. Josh and his team were professionals and took care of my issue. I highly recommend this shop!

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Google Nov 21, 2023

They serviced my car right away and I was very pleased with the service.

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Google Oct 29, 2023

Ben made it a quick process and had everything ready before we arrived at the dealership. Easy to work with

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Google Sep 29, 2023

Found a car at forest City online and Mika got to the Mason city store in 2 days for test drive and 2 days later took ownership. The staff seem well informed and covered everything in a short time and I was on the road. Thanks...

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Google Jul 3, 2023

Your young service mgr. was very helpful and pleasant.

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Google Jun 15, 2023

It was all good.

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Google Apr 5, 2023

It was done quickly so I didn't have to wait long. I was very satilfied with it.

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Google Mar 31, 2023

I tell you what, they are the best...I won't take my Buick anywhere else..

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Google Mar 23, 2023

Awesome place very knowable

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Google Mar 18, 2023

It was done fast

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DealerRater Feb 13, 2023

5 V reference was the reason it was taken in. Very thorough on the work that was performed.

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Google Jan 24, 2023

Friendly and efficient!

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Google Dec 24, 2022

Excellent experience. Explained what I needed and was prompt on service.

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Google Dec 15, 2022

Everyone was very kind and respectful. Service was done in a very timely fashion.

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Google Nov 21, 2022

Friendly, very helpful, great service.

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Google Oct 11, 2022

Easy to schedule service appt. Parts took a while, but received a call to finish the repair promptly. Service staff, Matt was excellent

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Google Sep 3, 2022

Working with Matt is always a pleasure, He understands the customers needs completely.I think he knows all the Facets of the business. His background as a auto mechanic and one on one with the customer makes him a valuable asset. keep up the good work Matt !

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Google Aug 8, 2022

They've always been super kind and helpful to me! Scott a great sales person and Larry from service is my to go guy! Check them out! Great customer service!

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Google Jul 31, 2022

Fast and courteous

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Google Jul 6, 2022

As usual, a great experience. You take wonderful care of our vehicle.

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Google Jun 20, 2022

It was good. No issues.

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Google Jun 10, 2022

Had a GM Recall warranty part and the dealership made arrangements to pick-up my vehicle at work which was hassle free for me and estimated 2-3 hours and brought my vehicle back to me at my work place--again very painless and hassle free for me. Great Job!

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DealerRater May 3, 2022

Great people, great service. We moved here from Minneapolis last July and the dealership did everything possible to get us into a car that we love! Can’t wait for our next car!

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Google Apr 8, 2022

Excellent service, the staff were incredibly knowledgeable and friendly. I would absolutely recommend to anyone looking to change vehicles.

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Google Mar 18, 2022

Nice waiting room and they got the job done quickly

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Google Feb 3, 2022

Larry always gives me the information I am looking for concerning the repairs on my car. He gives me an estimate cost prior to work being done, so there are no surprises. The work is done fast and professionally and they even give you a loaner car if needed.

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Google Feb 3, 2022

They were honest and straight forward about what happened with my vehicle and did what it took to fix it. Thank you!

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Google Jan 7, 2022

They gave me a decent price on tires. They were ordered and called when they came in. I was greeted when I arrived and they were on in a timely manner. A car wash would have been nice but perhaps this isn't done there. Thanks guys!

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Google Dec 23, 2021

The waiting room was comfortable and the wait time was short.

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Google Dec 9, 2021

All went well

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DealerRater Nov 23, 2021

Always great at getting me in when it’s convenient for me, complete the service professionally. Always welcoming!

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Google Oct 22, 2021

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Google Oct 13, 2021

Service rep went above and beyond to get my vehicle fixed. He found the right part rather then making us wait a day for part to be shipped, so we could make a planned trip. Very satisfied.

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Google Oct 6, 2021

Was happpy with the service provided. Was right on schedule.

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Google Sep 22, 2021

I want to start off by saying I never write reviews but this is well deserved. The level of service provided when buying a new car was amazing. I called about a very specific Yukon XL that I have searched everywhere within a 500 mile radius for and they were the only ones not selling over the MSRP. I spoke to Zach and he quickly appraised my vehicle sight unseen, got me financed and offered delivery (400 miles) to my home the very next day at no cost! All the other dealerships were charging at least $3K over the MSRP and wanted ...

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Google Sep 5, 2021

Very helpful

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Google Aug 26, 2021

Update: Matt the service manager takes great pride in his work, and was able to fix our 4x4. He went above and beyond to figure out the cause. I highly recommend Matt and his team for all service needs. It makes a total difference when there is open communication and transparency. We are very pleased with the outcome of our truck. We bought a truck and we have had it less then a year and have already put in at least hf of what we paid for it and still the driver side window doesn't roll down, the 4x4 ...

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Google Aug 3, 2021

Awesome no pressure sales. Bought my 2020 GMC SIERRA 3500HD AT4 from here. Brandon was awesome at getting numbers to line up for my budget. Matt in service is Awesome to deal with for my trucks needs. Great Job everyone and Great Customer Service and Support Staff. Update: March 2022 Truck had issues. No Fault of Dealership!!! Brandon, Matt Service Manager Zach Finance MGR. Still all AWESOME to deal with. Had to trade truck due to recall issues and couldn't go without for length of time for parts. Again NO fault of dealership. Gave fair price traded in. Way to go ...

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Google Jul 25, 2021

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Google Jul 8, 2021

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Google Jun 18, 2021

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Google Jun 17, 2021

Friendly staff. Prompt service!

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Google Jun 12, 2021

Great service, friendly staff,

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Google May 10, 2021

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Google Apr 23, 2021

Very friendly, fast service!

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Google Apr 20, 2021

Fast and friendly service.

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Google Apr 16, 2021

Everything went good as always. My oil change went good and any questions asked were answered. All employees are very nice and helpful. I enjoying coming in and talking to the employees while i am getting service done. Thanks very much Bonnie Brevig.

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Google Mar 23, 2021

Amazing people to work with. Felt at ease and no pressure at all.

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Google Mar 15, 2021

We've never had such a good experience at a dealership as we did here!! The sales staff is amazing and went above and beyond in our purchase of a new 2020 Nissan Rogue!!!

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Google Mar 3, 2021

good ppl to deal with

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Google Mar 1, 2021

I feel like my most recent purchase was a fair deal and I know a couple of the members of the service department team and feel confident that they too will always treat me right.

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Google Feb 22, 2021

Absolutely great!!!

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Google Feb 21, 2021

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DealerRater Feb 18, 2021

What I didn't get from Pritchard Chevrolet I got at Mason City Buick, honesty! Will definitely shop there in the future. Thanks Tim and Boss!

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Google Feb 15, 2021

We have been looking for a vehicle for my wife. Tim and the dealership were friendly and made it easy to get her new vehicle. Thank you.

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Google Jan 19, 2021

Services personnel very friendly and helpful. This is the place my vehicle will be Services at.

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Google Jan 17, 2021

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Google Jan 4, 2021

Always friendly and helpful staff. Very accommodating.

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Google Jan 1, 2021

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Google Dec 11, 2020

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Google Dec 10, 2020

Very friendly staff! Great deals. Definitely recommend for your next vehicle!

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Google Nov 20, 2020

Timothy Davidson and Luke Leckrone did an awesome job. Got me in a great vehicle with great payments. Will definitely send more people their way.

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Google Nov 14, 2020

Adam & Jamie are the absolute best! They go above & beyond each time we bring a vehicle in.

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Google Nov 11, 2020

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Google Oct 23, 2020

Every time I come to this location I get the warm fuzzzys you know!! The good kind of fuzzy!!!

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Google Oct 6, 2020

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Google Sep 18, 2020

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Google Sep 1, 2020

Absolutely the best Dealership in the business.I bought a 2020 Buick Encore White I just love it,Great buying Experience.The showroom is such a fun place to be. Nice friendly sales team I love to just shoot the breeze with and talk with.they will bend over backwards to make your car buying dreams come true.

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Google Aug 18, 2020

Very good experience with the service advisor, Larry Ubben, who along with a tech found and advised me of a tire gone bad. This was found during a tire rotation service request. Have had several good experiences with this facility and feel completely comfortable with them doing my repair or service needs.

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Google Aug 17, 2020

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Google Aug 13, 2020

Great convenience to have picked up and serviced while we are at work!

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Google Jul 28, 2020

Fast and friendly oil change service.

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Google Jul 25, 2020

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Google Mar 19, 2020

Very friendly and a good place to buy cars

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Google Mar 17, 2020

First time dealing with this place and got exactly the right part and service, very pleased

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Google Mar 5, 2020

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Google Mar 3, 2020

Good staff. Nice selection.

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Google Feb 23, 2020

Elvin was very polite and he had amazing customer service. We bought our GMC Denali xl from him! All the staff was super polite and helpful. We will be buying our next vehicle this summer from them as well

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Google Feb 19, 2020

Very friendly. Does a very good job of explaining thing to u.

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Google Feb 15, 2020

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Google Jan 26, 2020

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Google Jan 17, 2020

Great, friendly dealership. Hteat prices fast service.

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Google Jan 17, 2020

Good service. Friendly staff.

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Google Dec 30, 2019

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Google Dec 2, 2019

I worked with Justin Cleveland on the lease of a 2020 GMC Sierra. It was a great experience from the first phone call. Justin is very knowledgeable on the vehicle options and purchase/lease options. I would recommend working with Justin if you're looking for a different vehicle.

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Google Nov 21, 2019

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Google Nov 9, 2019

Had an amazing experience....gave me an amazing offer on my trade in and got one heck of a deal on a 2020 sierra

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Google Nov 8, 2019


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