Customer Testimonials
had a great experience at prichards. they helped me out greatly big thanks to josh ! he worked with me to find the perfect car for me despite running into bumps in the road! very greatful for him.
Sales Team, We purchased a vehicle in July of 2024, the staff was friendly and helpful. We worked with Tim on our new purchase, he was able to answer all our questions, caught on quickly to our expectations, and ensured we had a smooth transaction. We couldn't be happier with our new purchase and the service we received from the sales team.
Awesome quick service
Fast, professional, and affordable service.
Just had my Yukons first service done.
Don't have them do easy to change filters.
Tim did a great job of working with us to agree on a trade/purchase. This is our second purchase with Tim in the last 2 years and 3 car overall from Pritchards. I am happy with attention to details and follow through with promises. I'll be back. Thank you. Steve
Very satisfied with the service and professionalism of the sales department.
Friendly - appreciate the pick up and drop off service!!
Very kind and helpful with the car shopping, I think I got a good deal, thanks again
One of the Best Dealerships I have ever worked with to purchase a Car. Micah Sinnwell Went out of his way to provide everything necessary for my completion of the sale on a Tuesday evening and helped me return my rental car. The Internet Sales staff responded to my inquiry quickly and passed my request to Micah a salesman. Everything was handled Professionally and with dedication. This is the Best family dealership I have ever done business with.
Had been looking at trading in our 1500 Ram, came to town to pick up a rental car, decided to stop by because I had been looking at at a 2500 Ram online, came across it in Mason City. Husband loved it, ended up making it work and Tim was great to work with.
I originally went here for service on a vehicle, and Josh was so amazing I decided to trade in. Brandon helped me find an amazing vehicle with loads of safety features! Best part? It was in my budget. He was so patient and even worked with another one of the Pritchard locations for me to test-drive vehicles. Luke handled the loan process and was as wonderful as sales and service. I can't imagine going anywhere else now.
They do a great job like they always have just didn't like the price increase since the new ownership.
All the guys were so nice and friendly and helpful! Definitely will be back to see them.
Great service dept! Always friendly and takes time for the customers! Best business!
They are very accommodating in the service center. They picked up my car for me because I work six days a week and don’t get time to bring it in then they bring it back when they are finished. Great service and they check everything out to make sure it is ready to go and if anything is wrong then give me a call. Thank you for servicing my car.
Traveling through and needed urgent service. Josh and his team were professionals and took care of my issue. I highly recommend this shop!
They serviced my car right away and I was very pleased with the service.
Ben made it a quick process and had everything ready before we arrived at the dealership. Easy to work with
Found a car at forest City online and Mika got to the Mason city store in 2 days for test drive and 2 days later took ownership. The staff seem well informed and covered everything in a short time and I was on the road. Thanks...
Your young service mgr. was very helpful and pleasant.
It was all good.
It was done quickly so I didn't have to wait long. I was very satilfied with it.
I tell you what, they are the best...I won't take my Buick anywhere else..
Awesome place very knowable
It was done fast
5 V reference was the reason it was taken in. Very thorough on the work that was performed.
Friendly and efficient!
Excellent experience. Explained what I needed and was prompt on service.
Everyone was very kind and respectful. Service was done in a very timely fashion.
Friendly, very helpful, great service.
Easy to schedule service appt. Parts took a while, but received a call to finish the repair promptly. Service staff, Matt was excellent
Working with Matt is always a pleasure, He understands the customers needs completely.I think he knows all the Facets of the business. His background as a auto mechanic and one on one with the customer makes him a valuable asset. keep up the good work Matt !
They've always been super kind and helpful to me! Scott a great sales person and Larry from service is my to go guy! Check them out! Great customer service!
Fast and courteous
As usual, a great experience. You take wonderful care of our vehicle.
It was good. No issues.
Had a GM Recall warranty part and the dealership made arrangements to pick-up my vehicle at work which was hassle free for me and estimated 2-3 hours and brought my vehicle back to me at my work place--again very painless and hassle free for me. Great Job!
Great people, great service. We moved here from Minneapolis last July and the dealership did everything possible to get us into a car that we love! Can’t wait for our next car!
Excellent service, the staff were incredibly knowledgeable and friendly. I would absolutely recommend to anyone looking to change vehicles.
Nice waiting room and they got the job done quickly
Larry always gives me the information I am looking for concerning the repairs on my car. He gives me an estimate cost prior to work being done, so there are no surprises. The work is done fast and professionally and they even give you a loaner car if needed.
They were honest and straight forward about what happened with my vehicle and did what it took to fix it. Thank you!
They gave me a decent price on tires. They were ordered and called when they came in. I was greeted when I arrived and they were on in a timely manner. A car wash would have been nice but perhaps this isn't done there. Thanks guys!
The waiting room was comfortable and the wait time was short.
All went well
Always great at getting me in when it’s convenient for me, complete the service professionally. Always welcoming!
Service rep went above and beyond to get my vehicle fixed. He found the right part rather then making us wait a day for part to be shipped, so we could make a planned trip. Very satisfied.
Was happpy with the service provided. Was right on schedule.
I want to start off by saying I never write reviews but this is well deserved. The level of service provided when buying a new car was amazing. I called about a very specific Yukon XL that I have searched everywhere within a 500 mile radius for and they were the only ones not selling over the MSRP. I spoke to Zach and he quickly appraised my vehicle sight unseen, got me financed and offered delivery (400 miles) to my home the very next day at no cost! All the other dealerships were charging at least $3K over the MSRP and wanted ...
Very helpful
Update: Matt the service manager takes great pride in his work, and was able to fix our 4x4. He went above and beyond to figure out the cause. I highly recommend Matt and his team for all service needs. It makes a total difference when there is open communication and transparency. We are very pleased with the outcome of our truck. We bought a truck and we have had it less then a year and have already put in at least hf of what we paid for it and still the driver side window doesn't roll down, the 4x4 ...
Awesome no pressure sales. Bought my 2020 GMC SIERRA 3500HD AT4 from here. Brandon was awesome at getting numbers to line up for my budget. Matt in service is Awesome to deal with for my trucks needs. Great Job everyone and Great Customer Service and Support Staff. Update: March 2022 Truck had issues. No Fault of Dealership!!! Brandon, Matt Service Manager Zach Finance MGR. Still all AWESOME to deal with. Had to trade truck due to recall issues and couldn't go without for length of time for parts. Again NO fault of dealership. Gave fair price traded in. Way to go ...
Friendly staff. Prompt service!
Great service, friendly staff,
Very friendly, fast service!
Fast and friendly service.
Everything went good as always. My oil change went good and any questions asked were answered. All employees are very nice and helpful. I enjoying coming in and talking to the employees while i am getting service done. Thanks very much Bonnie Brevig.
Amazing people to work with. Felt at ease and no pressure at all.
We've never had such a good experience at a dealership as we did here!! The sales staff is amazing and went above and beyond in our purchase of a new 2020 Nissan Rogue!!!
good ppl to deal with
I feel like my most recent purchase was a fair deal and I know a couple of the members of the service department team and feel confident that they too will always treat me right.
Absolutely great!!!
What I didn't get from Pritchard Chevrolet I got at Mason City Buick, honesty! Will definitely shop there in the future. Thanks Tim and Boss!
We have been looking for a vehicle for my wife. Tim and the dealership were friendly and made it easy to get her new vehicle. Thank you.
Services personnel very friendly and helpful. This is the place my vehicle will be Services at.
Always friendly and helpful staff. Very accommodating.
Very friendly staff! Great deals. Definitely recommend for your next vehicle!
Timothy Davidson and Luke Leckrone did an awesome job. Got me in a great vehicle with great payments. Will definitely send more people their way.
Adam & Jamie are the absolute best! They go above & beyond each time we bring a vehicle in.
Every time I come to this location I get the warm fuzzzys you know!! The good kind of fuzzy!!!
Absolutely the best Dealership in the business.I bought a 2020 Buick Encore White I just love it,Great buying Experience.The showroom is such a fun place to be. Nice friendly sales team I love to just shoot the breeze with and talk with.they will bend over backwards to make your car buying dreams come true.
Very good experience with the service advisor, Larry Ubben, who along with a tech found and advised me of a tire gone bad. This was found during a tire rotation service request. Have had several good experiences with this facility and feel completely comfortable with them doing my repair or service needs.
Great convenience to have picked up and serviced while we are at work!
Fast and friendly oil change service.
Very friendly and a good place to buy cars
First time dealing with this place and got exactly the right part and service, very pleased
Good staff. Nice selection.
Elvin was very polite and he had amazing customer service. We bought our GMC Denali xl from him! All the staff was super polite and helpful. We will be buying our next vehicle this summer from them as well
Very friendly. Does a very good job of explaining thing to u.